Shipping Policy 

1. Shipping Locations 

We currently ship to all states and territories in Australia only. If your location is not listed, please contact us to check availability. 

2. Processing Time 

Orders are processed within 3–5 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. 

3. Shipping Methods & Delivery Times 

We offer the following shipping options: 

• Standard Shipping: [Estimated delivery time, e.g., 5–10 business days]
• Express Shipping: [Estimated delivery time, e.g., 2–5 business days] 

As we use third party providers, delivery times are estimates and may vary due to external factors such as customs delays or carrier issues. 

4. Shipping Costs 

Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over $150.00. 

5. Order Tracking 

Once your order is shipped, you will receive a confirmation email with tracking information.   

You will need to sign for all deliveries.  Shoe Sisters will not leave your packages at your front door. 

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Returns & Refunds Policy 

We understand that there is a risk when purchasing shoes online that the shoe may not fit properly or it is not what you thought you were getting.  That is OK, just drop us a line at hello@shoesisters.com.au and we can take you through the process.   

However, please refer to our returns eligibility below before getting in touch.    

1. Return Eligibility 

We accept returns within 14 days of delivery for most items in new, unused condition with original packaging.  

Items that are non-returnable include: 

• Gift cards
• Downloadable software or digital products
• Personalised or custom-made items
• Sale or clearance items (if marked as final sale), as per below 

SAMPLES 

For styles that have been classified as a sample, these are exchangeable for a change of mind or non-fit.  However, you must be in contact within 14 days of receipt and these items must be returned unworn and in their original packaging. 

CLEARANCE ITEMS 

For styles that have been classified as clearance items, these are exchangeable for a change of mind or non-fit.  However, you must be in contact within 14 days of receipt and these items must be returned unworn and in their original packaging. 

To start a return, please contact us at hello@shoesisters.com.au with your order number and reason for return. We will provide instructions and a return shipping address. 

3. Return Shipping Costs 

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service. 

The details of the tracking number must be provided to hello@shoesisters.com.au.   

No refund will be given until the goods have been received and checked over.  If approved, your refund will be processed to your original payment method within 5–10 business days. 

4. Refunds 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. 

5. Faults 

If there is an issue with your shoe, please contact us immediately at hello@shoesisters.com.au. 

To raise a fault issue claim, please provide us with images of the fault so that we can have the factory assess the problem.   

If approved, you will have the option of selecting a replacement of the same value of the original purchase, have a credit applied to your account or a refund to your original payment method. 

However, in the case of a sample shoe where there will not be an available replacement, if the fault is deemed to be warranted, we will refund to your original payment method or alternatively place a credit on your account. 

Questions? 

If you have any questions about shipping or returns, please contact us at: 

Email: hello@shoesisters.com.au 

Phone: 0416 166 444 

Address: Unit 37/28 Barcoo Street, Roseville NSW 2069