At Shoe Sisters, we want shopping for beautiful shoes to be easy and stress-free. Whether you're waiting for a delivery, need a different size, or have a question about a return, we're here to help.
Browse the information below, or contact us directly if you need assistance.
At Shoe Sisters, we want every order to arrive safely and every customer to feel confident shopping with us. From dispatch to delivery, returns and exchanges, we're here to support you every step of the way.
As a small family business, we take pride in offering personal service, quality footwear and honest advice. Whether you're purchasing your first pair or adding to your collection, our goal is to make shopping with Shoe Sisters easy, enjoyable and stress-free.
We ship Australia-wide from our Sydney warehouse.
Orders are typically dispatched within 2-5 business days of payment confirmation. Once your order has been packed and shipped, you'll receive a tracking email so you can follow your parcel every step of the way.
Delivery times may vary depending on your location, carrier networks, and busy periods throughout the year.
We offer free Express shipping on orders over $100 within Australia.
For orders under $100, shipping costs are calculated at checkout before payment is completed.
As a guide, delivery timeframes are:
• Metro NSW: 2-5 business days
• Interstate metro areas: 3-8 business days
• Regional and remote locations: 5-10 business days
Please note that delivery delays can occasionally occur during peak shopping periods and public holidays.
We understand that sometimes a style or fit isn't quite right.
If you'd like to return or exchange your purchase, please contact us within 14 days of receiving your order.
To be eligible for return, shoes must:
• Be unworn and in original condition
• Be returned in their original shoe box and packaging
• Show no signs of wear, damage, or alteration
Please contact us before sending any items back so we can provide return instructions.
For change-of-mind returns, including incorrect size selection or simply deciding the style isn't right for you, return postage costs are the responsibility of the customer.
For change-of-mind returns, including incorrect size selection or deciding a style is not right for you, return postage costs are the responsibility of the customer.
We recommend using a tracked postal service and retaining your tracking details until the return has been processed.
Shoe Sisters does not cover return shipping costs for exchanges, sizing issues, or preference-based returns unless required under Australian Consumer Law.
Returning an item is easy.
Email us at hello@shoesisters.com.au with your order number.
We'll provide return instructions and the return address.
Carefully package your shoes in their original box.
Return the parcel using a tracked postal service.
Once received, we'll inspect the item and contact you regarding the outcome.
We recommend retaining your tracking information until the return has been completed.
Please note that return shipping costs for change-of-mind returns, sizing issues, or style preferences are not covered by Shoe Sisters and are the responsibility of the customer.
Once your return has been received and inspected, we'll let you know the outcome as soon as possible.
Approved refunds will be processed using the original payment method. Depending on your financial institution, funds may take several business days to appear in your account.
Original shipping charges are generally non-refundable unless required under Australian Consumer Law.
For clearance or sample styles, returns may be eligible for exchange or store credit only, unless the item is faulty.
We proudly stand behind the brands we sell.
If you believe your shoes have a manufacturing fault, please contact us as soon as possible with:
• Your order number
• A description of the issue
• Clear photographs of the fault
We'll assess the issue and work with our suppliers to determine the most appropriate solution.
Our products come with guarantees that cannot be excluded under Australian Consumer Law. If an item has a genuine manufacturing fault, you'll be entitled to a remedy in accordance with your rights under Australian Consumer Law.
We're always happy to help.
If you need assistance with sizing, shipping, returns, or choosing the perfect pair, please get in touch. As a small family business, we believe in personal service and are here to make your shopping experience as enjoyable and straightforward as possible.
Email: hello@shoesisters.com.au
Phone: 0416 166 444
